WatchieTime tracking for e-commerce and customer support teams
Tickets, chats and order issues don’t answer themselves. Make sure the hours you pay for are hours of support.
Roles teams track: Support agents · Order and returns specialists · Chat moderators
- MLMaria L.Customer service92%
- DKDaniel K.On lunch · 0:24Break
- JEJordan E.Mouse jiggler pattern · other Slack▼ 14%
- ARAna R.Scheduling81%
Time tracking problems for E-commerce & support teams
Coverage gaps
A late shift that starts late leaves customers waiting.
Distracted hours
Shopping, social and video apps on the clock.
Seasonal peaks
Extra remote staff for the holidays, with overtime to match.
E-commerce & support teams: time tracking questions
How does Watchie help your support team?
Tickets, chats and order issues don’t answer themselves. Make sure the hours you pay for are hours of support. Watchie combines a time clock with break buttons, activity tracking, screenshots, second-job signals and payroll-ready hours.
Will my team know they are being tracked?
Yes. Everyone sees a plain-language notice of exactly what Watchie records before tracking starts, and can see their own data at any time. Nothing is recorded off the clock or on a break.
Can I use Watchie for contractors?
Yes. Contractors are tracked for billing. Schedules, break limits and scores are off for contractors by default to avoid misclassification risk.
See who’s really working.
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